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Questions
Guarantee
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Policies
Ordering
Shipping
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Guarantee
We
search the web daily so you don't have to! We guarantee that
you will receive the best prices on software today.
Ordering
Ordering
Online
To find your product:
- Choose
the appropriate category from the left hand menu, then continue
to locate the product you are searching for.
- Use
the quick link product list opened by the drop down menu
in the upper right hand corner of the web site, then select
your product.
- Use
the search box on the left hand side of the web site and
enter the product you are looking for.
Purchase
your product:
- After
you locate your product, click "add to cart" at the bottom
of the page.
- Enter
your e-mail address, your state, and the type of shipping
you would like, then click the "continue" button.
- Confirm
your order. If it is correct, then enter your name, address
and credit card information. Click on the "submit" button
to receive your order confirmation number. This will let
you know your order has been received and is on its way.
Ordering
by Fax
To order by fax, use our order form or send a fax to 604-879-7314.
Please send us your address, e-mail, phone number, product for
purchase and credit card information. Upon receipt, your order
will be processed and an e-mail confirmation sent to you. Fax orders
are usually processed at the end of each day.
Ordering
by Phone
To
order by phone, please call us at 1-866-684-7313. Leave your
name, phone number, product interest and a number to call you
back at for confirmation of your credit card information. Our
sales representatives are available Monday thru Sunday 24hrs
a day to confirm phone orders.
Ordering
by Mail
For the convenience of our customers without credit
cards, we also allow purchases using a money order as payment.
Please complete the checkout process as normal, and at the third
checkout screen (where your purchase/total is summarized and
a credit card # is requested) print off this screen. Please send
this printout and a money order for the total indicated to:
SoftwareKing
1715 Cook St. #204
Vancouver, BC V5Y 3J6.
Volume
Ordering
If you ordering volumes of 15 or more pieces, please call
us at 1-866-684-7313 for a volume pricing quote.
Order
shipment
Orders received usually ship next business day.
Policies
Privacy
Policy
We promise that your contact information will not be disclosed,
rented or sold to any other company. We collect your name, address,
phone and e-mail address in order to process your order and be
able to offer you special deals when they arise.
Security
Policy
Security of
your information is our top priority. Our shopping system uses
the latest SSL (Secure Sockets Layer) technology, making it extremely
difficult for your data to be intercepted by an unauthorized
party.
Our encryption level
technology is the same levl that is used by NASA and the CIA.
Return
Policy
Returns on unopened software will receive a refund less
20% restocking fee if returned within 15 days of receipt by customer.
We do not refund shipping and handling charges. Defective items
will be replaced or credited towards another purchase. No returns
on opened software will be accepted.
On defective items received for exchange, we will pay for replacement shipping
after received at customer expense.
All returns must be shipped to, SoftwareKing, 1125 Fir Ave, #119, Blaine, WA
98230 via Fedex, UPS or DHL only.You must keep your tracking number. Once you
see the package has been received by SoftwareKing, emailthe tracking number,
along with your order number to info@softwareking.com. Only then can the credit
take place.
Refusals
The Buyer may be subject to no less than a twenty percent
(20%) restocking fee, shipping charges, and any losses incurred
by Seller if a package is refused without prior authorization.
Product Questions
What
are OEM products?
OEM, or Original Equipment Manufacturer, products are different
from retail versions in both licensing and packaging. OEM products
have the license on the CD. No paper license is required for
OEM products. OEM products usually consist of a CD, COA (Certificate
of Authenticity), and a quick start guide. The full manual is
accessible on the CD itself.
What
are CD Only products?
CD
Only Products do not include any books or manuals. You receive
the CD media only. CD Only Products are good as a backup or if
you didn't receive an original CD with your new PC.
What
are Licenses, COA or EULAs?
Licenses, or End User License Agreements (EULA), give a
customer the right to install and use that program on a machine.
In many cases a business, school, or government will purchase
one CD version and purchase many additional licenses. Since the
customer doesn't have to pay for CDs with each license, this
method is much cheaper than purchasing a full version with CD
for each machine.
Some OEM products come
with (COA)Certificate of Authenticity which confirms that the
product was legitimately manufactured. Some businesses prefer
this because it allows them to place a sticker to visually
identify a system with specific software.
What
are Retail products?
Retail Products are the same products you purchase at local
software stores. It is packaged for retail sale and include retail
box, cd(s), manual, paper license agreement, and registration
card. Any customer qualifies for retail products.
What
are Academic products?
Academic products are for use by students, faculty, or staff
of an educational facility. These products are identical to the
standard (non-academic) versions except the license is labeled "Academic".
Customers should determine their eligibility before purchasing
Academic products.
What
does CAL stand for?
Client Access License. These allow the right for a computer
to have access to the server, which is different than an operating
system or workstation license which grants you the right to have
an operating system running on your system.
What
does no media mean?
No CD or floppy disks are included.
Product
Availability
Our stock is kept full about 99% of the time. On occasion,
our stock becomes depleted and may have to move on back order
status. We strive to remove items low in inventory from the catalog
to avoid this problem, but on occasion may experience short delays
in filling orders. In this case we will advise customers immediately.
Is
your software Used?
All software is 100% brand new.
Do
I need to buy a licensed copy for every computer I own?
You are required to buy a license for every computer you
own.
Is
your software authentic?
Yes, all our software is 100% authentic.
How
can you sell the software so cheap?
We work with large volumes and can afford to offer software
at discounted prices.
Do
you have items not listed on your site?
If you are inquiring about quantities of 20 or more, we
may be able to locate these items, please provide your contact
information and product of interest and we will have someone
contact you. Or email us at sales@thesoftwareking.com
When
items go out of stock, how long does it take for you to get
new items in?
When an item goes out of stock, we cannot guarantee if we
can get items in. We are always trying to secure supply. If you
would like, please provide your contact details and product of
interest and we will advise if it comes in.
Is
your software an upgrade version?
Each software listed will specify whether it is an upgrade.
Shipping
Shipping
Methods
Our shipping standard is 3-6 business days. Items are shipped
via USPS, Fedex or UPS. Overnight shipping can be requested via
an upgrade in the shipping selection area of the shopping cart.
Purchases over $100 include free shipping. Additional charges
to HI and AK.
Shipping to the US and
Canada only. We cannot ship to PO Boxes.
How
do I track my shipment?
We maintain tracking numbers for all shipments, however,
our system limitations do not allow us to e-mail our customers
which these numbers. We ask that our customers be patient, and
if you have not received your product within 3-5 days of order,
email us and we will retrieve the tracking number for you. This
policy allows us to reduce our administrative costs and keep
our prices low.
Has
my product shipped?
When will I get it?
Can I have a tracking number?
You should receive a purchase confirmation in your email;
our shipping standard is 3-6 business days. As our system is
not fully integrated with UPS or FedEx we cannot readily retrieve
a tracking number. If you have not received your shipment within
6 business days after order, please call or email us back and
we will retrieve a tracking number for you.
Its been
more then 6 business days, where is my product?
Please provide the name the item was ordered under, the email, your name
and number and a sales representative will retrieve the information for
you.
